We sadly don’t accept returns, exchanges or cancellations* once an order is placed as everything is made on demand. This includes and covers forced returns (returning an item without prior agreement or notice/refusing an item upon delivery) which are strictly not accepted and may leave you without both your order and the purchase price at no fault of ours. If you aren’t happy with these policies, please don’t place an order with us as it’s the fundamental structure of our business so zero exceptions will be made.
If your package is damaged in any way upon delivery please don’t accept the order from the delivery service and instead reject it or question the items damage. Once the item has been delivered/signed for we are unable to provide support as you’ve taken the package to be your responsibility. Likewise, if tracking states a ‘Delivered’ status we have to take that as the legal the statement of delivery and any disputes are out of our hands (given you’re disputing it).You should still be able to complain to the relevant delivery company (USPS etc.) and receive some sort of compensation allowing you to re-purchase from us.
If a package is RTS (returned to sender) for any reason (except mistakes we might’ve made), we are also not responsible for it but will always try our best to offer a replacement/resend at a small additional re-shipment fee. Purchases are provided tracking numbers (where possible) from the instant dispatch occurs and if you don’t follow these and allow such an event to occur, that is not an issue we can remedy nor resolve. Likewise, if your parcel is returned or mis-delivered due to an incorrect or incomplete address, we aren’t responsible for it nor for correcting any issues you have made as the customer. Where possible and spotted prior to dispatch, we will always make an attempt to reach out to correct any obvious address issues however, this is not a guarantee nor is it something we can always see.
*We cannot guarantee that cancellation requests will be fulfilled given our business model and fast turnarounds to benefit the customer. However, if you do make a mistake or wish to cancel your order, you must make us aware (including your order number and any other relevant details) immediately after placing your order or you run the risk of it being too late. Due to recent changes to payment provider policies around refunds, we reserve the right to maintain any payment processing fees that were charged to us on a cancelled order that we are no longer able to gain back once refunding.
As always, if your product is for any reason faulty please let us know and we’ll get it sorted for you. Just be careful when purchasing that you’re totally happy with the size, design and color.