Get help with our store, your order or anything.

We’re a small company with a lot of customers though so, please, give us a second to reply yeah?

Need to speak to someone?



The Fresh Stuff LTD, 16 Haddow Street
Hamilton, ML3 7HX

If you’re emailing us for an update on your order, first double check the day you ordered and the estimate you were provided. Our estimates are given in business days and don’t include the day of order. Therefore, if it’s tight or you’re under the estimate given, please don’t stress and try and hold it out. Shipping emails can be delayed sometimes during peak times.

Of course, if it’s seeming like too much time has passed, shoot us a message and we’ll be sure to sort you out ASAP. We’re human and we do make mistakes but that don’t mean we won’t fix ’em!

Looking for a custom design?

If you’re looking for custom orders please contact us via our email or Instagram and we’ll do our best to get that sorted for you. Life is busy however, and it may take a while so if it’s urgent, let us know and we can charge you accordingly.

Prices do vary from custom to custom (duh) but we’ll try and maintain the £3 charge wherever possible. That charge can be reduced when ordering multiple customs or increased if the custom is increased in complexity.

Some FAQ's for all your Q's

How long does it take for items to be shipped?

So for posters, you’re looking at dispatch (on average) 2-4 business days after ordering.

With clothing, it totally depends on how many orders both ourselves and our printers are dealing with alongside which items you ordered specifically. It’s the quickest for black and white tees which are usually dispatched within 1-3 business days (obviously this completely changes during peak times), with hoodies & sweaters taking 2-4 days on average.

Feel free to email us if you have questions about any of these times however, please don’t be disappointed if your order can’t be seen to urgently, things happen and there’s a lot of other people ordering so we like to be as fair as possible xox

How long do items take once shipped?

This is another ever-changing variable but, you can be sure that all domestic orders will be dispatched USPS or UPS. After dispatch, it’s totally in the hands of the courier in terms of delivery times and, whilst most orders are delivered within a week, it can sometimes take up longer so just keep an eye on the tracking for an accurate delivery date once it’s available.

If ordering internationally, please allow up to 3-4 weeks during peak times (Christmas, global pandemics, you know the vibe) and 1-2 weeks normally. Again, this can change massively depending on where you’re ordering from, your national postal services speeds and there being no issues, delays or events that could halt the stringent route of internationally shipped items.

How can I track my order?

All orders will be shipped with a tracking number and this should be automatically issued to you upon dispatch. If for any reason you don’t receive one, please contact us with your order number and we’ll be able to provide it manually.

Can I return/exchange an order?


That’s the simple answer, sounds a bit harsh right? Trust us, we wish there was another way but there just isn’t – we’ve been in a couple arguments over the years on this one however, the majority of our buyers totally understand our reasoning and we’ll explain it below.

As all our products are made to order, that means that when you place an order, it is printed upon just for you, no one else. This makes that order, that t-shirt or whatever it is, totally custom to yourself and in turn, returning it to us would be useless as we can’t sell it onto anyone else (as we simply don’t hold stock). Of course we could suck it up and take the loss however, with the profit margins we’re operating on here, that’s not feasible and we’d be run into the ground in a matter of weeks.

Again, it sucks massively whenever someone reaches out asking if they can swap or return but we just couldn’t do it another way. The made on demand model allows us to offer jaw-dropping prices, a massive (and I mean, like chungus) amount of designs and constant new products. 

Who are you and why are you so goddamn cool?

Wow, thanks. Didn’t realise there’d be flattery!

For real, we’re just a bunch of kids trying to make it in this world and provide the bestest most affordable coolest dopest stuff out there. God that was a horrible sentence. We started from a tiny Depop store and ended up serving thousands who (I think) like us a lot. Idek how we are still going but we’ll keep going as long as there’s dope asf buyers like all of you (or we get offered a couple mill).

If you ever have a question that you can’t find an answer to on the site, just drop us an email [insert boomer ‘we don’t bite’ joke]!

Why are prices so low/have they ever increased?

We truly have zero interest in ripping you guys off. That’s the bottom line and, whilst there seems to be a bunch of copycats popping up, stealing our designs, our website information, text and general branding (yeah, we know you’ll see this losers, hi!) we’ll always charge less than these con artists. If you think about that, it’s kinda crazy right? The fakes of our brand, our designs, are literally more expensive than our original products… so it’s kinda an easy choice, don’t be fooled by some TFS knock off my dudes.

We will only ever increase prices if our suppliers increase theirs – that’s a fact and something we’re extremely proud of. We already absorb a lot of external costs and taxes so if you do see a price increase on the site, whilst extremely rare, know that we’re only making it because we have to.

What's the difference between this store and the main store?

This store prints + ships all orders from within the United States of America resulting in a massively reduced price, free shipping options and zero customs/import fees upon delivery. We’re pretty much the same company just with a funky logo and different domain.

Whilst it does mean certain items (like embroidered clothing) aren’t available on this site, you can still purchase those from our main store and just pay our international shipping rates which are still extremely competitive.

Secure Payment

Stripe, PayPal, Apple Pay and more available at checkout.

Affordable Pricing

No sales needed, our prices are already low asf!

Get in Touch

Need some help? Please email us and we'll respond ASAP.

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